Terms and conditions · Genuina

Last updated: October 17, 2026

By creating an account, using the app, calling Genuina’s line or installing a Genuina SI Module, you accept these terms and the privacy policy. They are written to be read; if anything is unclear, write to hola@usagenuina.com.

1. Who we are

Genuina is a brand and product of AppDevelopi LLC, a limited liability company in the State of Florida (U.S.), document L22000207677. Our main market is Colombia; we also serve people in Spain and the United States.

2. What Genuina is

Genuina is a personal superintelligence: an artificial intelligence system that handles errands on your behalf. It can:

talk with you in the Genuina app and by phone;
with your permission, call and write to people and businesses on your behalf, in Spanish or English;
use websites and apps to handle procedures, reservations, purchases and inquiries;
remember what you tell it to serve you better.

Genuina always introduces itself as an artificial intelligence system, never as a person.

The Genuina SI Module is an optional device installed at your home or business that gives your Genuina its own line and phone number.

3. Beta

Genuina is currently in private beta: access is by invitation and free of charge. At this stage, the service may change, have errors or be unavailable at times. We ask for your patience and, if you wish, that you tell us what went wrong. When paid plans become available, we will tell you beforehand, including their prices, and you will not be charged anything without your acceptance.

4. Your account

You must be 18 or older and provide accurate information.
Protect access to your account and phone: requests made through them are understood to come from you.
If you share your Genuina with people in your household, you are responsible for whom you give access to and what you allow them to do.

5. Errands: Genuina acts on your behalf

When you ask Genuina to handle an errand, you authorize it to act in your name and on your behalf only for that errand, within the scope of your request. You may revoke this authorization at any time with a message.

You are responsible for what you request and for having the right to request it: the data must be yours or you must have permission to use it, the procedure must be lawful, and the people Genuina contacts must be trusted by you or connected to the errand.
Genuina may decline an errand, or leave it unfinished and explain why, if it is unlawful or risky, involves impersonation, affects third parties without a reason or violates these terms.
Genuina asks you what it needs to handle the errand properly and tells you when it finishes, what it did and what remains. This is kept in your history.
Some things need a person: a code sent only to your phone, signing, attending a place in person or connecting a cable. In those cases, Genuina tells you exactly what to do.

6. Your yes: approvals and payments

Genuina does not move money without your explicit approval, given at that time for a specific amount, recipient and payment method. If anything changes, it asks you again.
Payments are processed by your bank or the merchant’s payment provider. Genuina is not a financial institution, does not receive or hold your money, and does not provide payment services.
If you entrust it with credentials or a payment method, they are stored encrypted and used only for errands you approve.
Refunds and warranties for your purchases depend on the merchant. Genuina helps you request them.

7. How Genuina talks to other people

Genuina identifies itself as Genuina, acting on your behalf, and as an artificial intelligence system. It follows courtesy rules that take priority over any instruction:

it does not persist;
it respects reasonable hours;
it limits how many new people it contacts and how often;
it stops writing to anyone who asks not to be contacted.

It does not send mass advertising or unsolicited messages.

Some laws require the prior consent of recipients of automated calls or messages, as in the U.S., or the consent of all participants to record a call. Genuina is therefore used only with people and businesses with whom you have a relationship or a legitimate reason for contact. If you prefer that a call not be recorded, tell Genuina (see the privacy policy).

8. Genuina’s line and the SI Module

Your Genuina’s number and line are used only for errands and conversations with you. Do not use them for other purposes or transfer them to third parties.
The terms for the Genuina SI Module (whether you own it or it is on loan, its warranty, its return and who pays for the line) are agreed in writing before installation.
Do not open, alter or dismantle the module: besides damaging it, this may expose your data.
The module needs power and internet to work. If it turns off, your Genuina cannot call or write on your behalf until it is back on. We will notify you when we detect this.

9. Acceptable use

You may not use Genuina for:

unlawful activities, fraud or impersonation;
harassing, monitoring or deceiving other people;
sending spam or mass messages;
compromising systems or bypassing third parties’ security measures;
reverse engineering the service, reselling it or using it to train other systems.

We may suspend an account that puts other people or the service at risk.

10. What Genuina is not

Genuina can make mistakes. Check important information before deciding.
It does not provide legal, medical, financial or tax advice. It can help you find that advice.
It is not an emergency service. In an emergency, call 123 in Colombia, 112 in Spain or 911 in the U.S. yourself.

11. Your content and our intellectual property

What you write, record or upload remains yours. You give us permission to use it only to provide the service, as described in the privacy policy. We do not use it to train artificial intelligence models.
The software, Genuina brand, app design and Genuina SI Module belong to AppDevelopi LLC. These terms give you the right to use them, not to copy or redistribute them.

12. Price and withdrawal rights

The beta is currently free. If you subscribe to a paid plan in the future:

in Colombia, you may exercise your right of withdrawal (retracto) within the following 5 business days, in the cases covered by Article 47 of Law 1480 of 2011;
in Spain and the EU, you have a 14-calendar-day right of withdrawal, unless you requested an earlier start and the service has already been fully provided.

The terms of each plan will be shown to you before you pay.

13. Liability

We provide Genuina with care and diligence, but during beta we do not guarantee that it will always be available or free of errors. To the extent permitted by law, we are not liable for indirect damages or decisions you make based on what Genuina tells you.

If an error attributable to Genuina causes you harm in an errand you approved, such as a payment different from the one you authorized, we review it with you and respond as required by law.

None of this limits the consumer rights granted by the laws of your country: the Consumer Statute in Colombia and EU consumer protection rules.

14. Ending the service

You may delete your account at any time from the app. We may suspend or close accounts that violate these terms. We will notify you unless prevented by law or security considerations.

15. Changes

If these terms change in a significant way, we will notify you at least 15 days in advance through the app or by email. If you disagree, you may stop using Genuina and delete your account.

16. Applicable law and disputes

If you live in Colombia, Colombian law applies. You may contact the Superintendence of Industry and Commerce or the courts of Colombia.
If you live in Spain or the EU, your country’s mandatory consumer protection rules also apply, and you may bring a claim before the courts where you live.
If you live in the United States, the laws of the State of Florida apply, without prejudice to rights granted by the laws of your state.

Before making a claim, write to hola@usagenuina.com: almost everything can be resolved by talking.